Refund Policy

Our commitment to fair and transparent refunds

General Refund Policy

At Nonstop.asia, we strive to provide excellent service across all our platforms. Our refund policy is designed to be fair and transparent, varying by service type to accommodate the unique nature of each offering.

Processing Time: All approved refunds are processed within 5-7 business days to your original payment method.

Swift Delivery Refunds

Full Refund Eligible

  • Cancellation before pickup
  • Service not provided as promised
  • Package lost or damaged by us

No Refund

  • After successful delivery
  • Recipient unavailable (after 3 attempts)
  • Incorrect address provided
NTaxi Refunds
Free Cancellation

Within 5 minutes of booking

Partial Charges

After driver assignment

No Refund

After trip starts

Special Circumstances

Full refund available for driver no-shows, vehicle breakdowns, or safety concerns.

GoTix Refunds

GoTix refunds are subject to the event organizer's cancellation policy:

Event Cancellation

Full refund if event is cancelled by organizer

Event Postponement

Tickets remain valid or refund available

Customer Cancellation

Subject to organizer's policy (usually non-refundable)

Nonstop Courier Refunds

Domestic Courier

  • • Full refund: Cancellation before dispatch
  • • 50% refund: Cancellation after dispatch but before delivery
  • • No refund: After successful delivery

International Courier

  • • Full refund: Cancellation within 2 hours
  • • Partial refund: Subject to customs and handling charges
  • • No refund: After customs clearance
How to Request a Refund
  1. Log into your Nonstop.asia account
  2. Go to "My Orders" or "Booking History"
  3. Select the order you want to cancel/refund
  4. Click "Request Refund" and provide reason
  5. Our team will review and process within 24-48 hours

Alternative: Contact our support team at [email protected] or call +91 1800-NONSTOP

Contact Us

For refund-related queries, contact us:

Email: [email protected]

Phone: +91 1800-NONSTOP

Support Hours: 24/7 for urgent matters, 9 AM - 6 PM for general queries

Last updated: January 2025